Error Messages
Error message for Access Violation
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paula Administrator Posts: 208
12/22/2016
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paulaAdministrator Posts: 208
The top three causes for a general access violation follows:
1. Virus - Run antivirus software.
2. Corrupted File - Remove the file or reinstall OS.
3. Corrupted Registry - Use a DLL Error Repair Tool.
Since the error is happening on the PrintBoss executable, you may also want to try the following:
1. Verify the location of the PrintBoss Configuration Settings:
a. Open the PrintBoss Master Application (PB32.exe).
b. Click on the Options menu and choose PrintBoss Driver Settings.
c. Verify 'Configuration settings Save Location' is set to 'Local Registry & User Registry (Standard)'. Continue to Step 2 if this is a match.
2. Verify the user has sufficient permissions to the Registry. You may need to update PrintBoss as the Permissions Analyzer feature was added to PrintBoss 5.71.0.
a. Return to the PrintBoss Master Application screen.
b. Hold down the Shift+Ctrl+P keys to open the Permission Analyzer.
c. The permissions for the Current User (CU) registry should be all capital letters.
d. The user only needs Read (capital R) permissions to the Local Machine (LM) registry once PrntBoss is installed.
e. Continue to Step 3 if 'c' and 'd' above are a match.
3. Rename the Current User and Local Machine registry settings used by PrintBoss and allow new settings to be created the next time PrintBoss is opened.
a. Close PrintBoss.
b. Run or open regedit.
c. Navigate to Current User\Software\Wellspring Software and rename the Wellspring Software folder by adding something on the end.
d. Navigate to Local Machine\Software.
i. If this is a 64-bit computer, select Wow6432Node\Wellspring Software and rename the Wellspring Software folder by adding something on the end.
ii. If this is not a 64-bit computer, select the Wellspring Software folder and rename the Wellspring Software folder by adding something on the end.
e. Reprint to PrintBoss and let us know the results.
edited by paula on 12/22/2016
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email submissions Administrator Posts: 173
12/22/2016
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Sent: Thursday, December 22, 2016 1:39 PM
Subject: PrintBoss Issue
My user is getting attached message in PrintBoss to upload the royalty check image to SharePoint dedicate site content. In the past, we were able to resolve the attached error by rebooting the PrintBoss pc, but we were not able to do so this month. Without resolving attached issue, my user is not able to upload the royalty check images to SharePoint successfully. Any idea what could be the cause of the attached error message and possible fix to it? Please advise.
edited by paula on 12/22/2016
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