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Server 2016 and PrintBoss 50 Messages in this topic - RSS

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2/23/2017
email submissions
Administrator
Posts: 173
Sent: Thursday, February 23, 2017 8:28 AM
Turns out the printer driver error in Serve 2016 was due to a service that was disabled by a Windows update. Please see Aaron’s follow up email below.
Paula
From: Aaron Smart
Sent: Wednesday, February 22, 2017 6:07 PM


Hi, Paula. I just found that there’s a Server 2016 service “Device Setup Manager” that was disabled (by a windows update) and is the root cause of the issue. Other users experienced the same issue with printers in Windows 10. I came across article:

https://www.tenforums.com/drivers-hardware/18382-devices-printers-icons-missing-following-update-windows-10-a-2.html

and after setting the service to Manual, and starting the service, the PrintBoss 50 printer appeared in the main devices and printers console and registered with the system properly.


edited by email submissions on 2/23/2017
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2/23/2017
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Administrator
Posts: 173
Sent: Wednesday, February 22, 2017 12:38 PM
Aaron shared the following information regarding installing the PrintBoss driver on server 2016. He downloaded the latest version, which is why this has not come up before. Aaron provided the work around. Meanwhile, we will investigate how to change the driver to install properly. Paula

From: Aaron Smart
Sent: Wednesday, February 22, 2017 11:27 AM
To: Paula Manker
Subject: PrintBoss

It looks to be a compatibility issue with the new control panel, devices and printers user interface, and the PrintBoss print driver but I think it will still work fine.

I’ve found the following:

The printer will not appear in the control panel printers, but it’s visible from within applications and in the old style printers control panel snap-in. It also generates an error if you view printer properties / PrintBoss tab of the printer, from within an application, but not in the old classic printer console as seen in the screenshot on the right.

· If you go to start menu/control panel/devices and printers as seen in the screenshot below on the left, you won’t see PrintBoss 50 listed.

· If you click start, run and copy/paste the key below in the run line, it will take you to the old printer interface as seen in the screenshot on the right, where you can see the PrintBoss 50 printer:
shell:::{26EE0668-A00A-44D7-9371-BEB064C98683}\0\::{2227A280-3AEA-1069-A2DE-08002B30309D}

· The printer also shows up in in the printer administrative console, it’s only the new devices and printers control panel area that doesn’t display.



edited by email submissions on 2/23/2017
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email submissions
Administrator
Posts: 173


2/23/2017
email submissions
Administrator
Posts: 173
Sent: Wednesday, February 22, 2017 12:38 PM

We downloaded the latest version of server 2016 for testing and we cannot get the PB 50 driver to install, but when they try to manually load it says already there
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