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Modifying Forms

overlapping fonts/text when printing Messages in this topic - RSS

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Administrator
Posts: 173


3/23/2017
email submissions
Administrator
Posts: 173
From: Wellspring Support [mailto:support@wellspringsoftware.com]
Sent: Tuesday, March 21, 2017 4:25 PM


The first thing I’d suggest is to edit the PrintBoss form file by going to Edit -> Form Files, highlight the form in question, then click “Editor”; then at the bottom left of the dialog there should be an option for Text/Image Capture Mode. This usually defaults to “Text Only is Captured.” I’d try changing that to Text AND Graphics are captured, then make sure that the Graphic Text box is checked (but not the Graphic Image box.) See if that helps.

Otherwise, you might try changing the source font and see if that helps, because there are some fonts that don’t behave very well when passing through the PrintBoss driver.

Thanks!
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email submissions
Administrator
Posts: 173


3/23/2017
email submissions
Administrator
Posts: 173
Sent: Tuesday, March 21, 2017 9:51 AM
To: Wellspring Support
Subject: PrintBoss 6 Font Issue

Hi:

We have PrintBoss version 6.01.5 installed and use it to print multiple copies of cheques and invoices.

When printing invoices from our ERP system; which is configured to hit PrintBoss and then print to a printer in accounting, we are finding that the fonts seem to overlap.

If I go into the ERP system and print directly to a printer (not going through Printboss); the invoice prints fine.

When I go into PrintBoss --> Work Files --> Invoice I see the overlapping fonts/text (please see attachment).

Just curious on what can be done to resolve this?

Thanks;
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