Work & Archive Files
Wrong attachment on Archived advice
tbarry@baass Posts: 8
11/2/2021
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Thanks Nancy, I have recommended this.
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Nancy Administrator Posts: 765
11/2/2021
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NancyAdministrator Posts: 765
Please have the client update. This is the first report of the behavior in a long time. The event appears to be random, and we cannot duplicate in house.
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tbarry@baass Posts: 8
10/29/2021
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The same issue has occurred for this client recently. Did you come up with a resolution. They have not upgraded since 2016 so hoping this has been resolved.
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Nancy Administrator Posts: 765
5/28/2019
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NancyAdministrator Posts: 765
We are working on a fix for a similar situation. If the client has a PrintBoss Software Support contract we could transfer a file to them for testing.
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tbarry@baass Posts: 8
5/28/2019
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I have a client who prints/emails payroll advices through Sage 300. The client recently opened an archive of one advice that had the wrong pdf attachment. They believe the correct attachment was sent during the check run but this is a review of the archive several weeks later. Does this make sense or was there more likely an issue right from generation. Note: the attachment name and password are dynamically set during processing so the mismatch is obvious.
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