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Work & Archive Files

Wrong attachment on Archived advice Messages in this topic - RSS

tbarry@baass
Posts: 8


11/2/2021
tbarry@baass
Posts: 8
Thanks Nancy, I have recommended this.
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Nancy
Administrator
Posts: 765


11/2/2021
Nancy
Administrator
Posts: 765
Please have the client update. This is the first report of the behavior in a long time. The event appears to be random, and we cannot duplicate in house.
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tbarry@baass
Posts: 8


10/29/2021
tbarry@baass
Posts: 8
The same issue has occurred for this client recently. Did you come up with a resolution. They have not upgraded since 2016 so hoping this has been resolved.
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Nancy
Administrator
Posts: 765


5/28/2019
Nancy
Administrator
Posts: 765
We are working on a fix for a similar situation. If the client has a PrintBoss Software Support contract we could transfer a file to them for testing.
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tbarry@baass
Posts: 8


5/28/2019
tbarry@baass
Posts: 8
I have a client who prints/emails payroll advices through Sage 300. The client recently opened an archive of one advice that had the wrong pdf attachment. They believe the correct attachment was sent during the check run but this is a review of the archive several weeks later. Does this make sense or was there more likely an issue right from generation. Note: the attachment name and password are dynamically set during processing so the mismatch is obvious.
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