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Secure Signatures

PrintBoss not recognizing valid signature key Messages in this topic - RSS

Nancy
Administrator
Posts: 732


2/8/2010
Nancy
Administrator
Posts: 732
The cause of the error you are experiencing was fixed in Nov 2009.
Your client should update their PrintBoss to the latest version.
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Administrator
Posts: 173


2/8/2010
email submissions
Administrator
Posts: 173
When I print a check without plugging the USB key for the signatures I will receive a message telling me “There is no disk… Retry reading disk ?” If I insert the key at this time and click “Yes” to retry, I receive the message “The signature disk in F:: is serialized for a different signature… Retry reading disk?”.

I can print the checks with the signatures if I insert the USB key before printing a check. If I wait for Printboss to ask me to insert the Key, PrintBoss doesn’t seem to recognized the signature files on the same USB key as you can see in the attachment and as you can see, the F: drive is available at this time.
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