Anything Else
PrintBoss through VPN or RDP Connection
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Nancy Administrator Posts: 765
2/27/2014
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NancyAdministrator Posts: 765
Sent: Monday, February 24, 2014 17:17
Subject: RE: PrintBoss through VPN Connection
It sounds like PrintBoss is installed on a server and the user has a work station installation on his laptop. As a result, he loses connection to the server when he is out of the office as VPN will not properly read the network path for PrintBoss. He will need to RDP into the server in order to use PrintBoss as the resources are not available through VPN.
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email submissions Administrator Posts: 173
2/27/2014
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Sent: Monday, February 24, 2014 1:07 PM
To: 'Support@wellspringsoftware.com'
Subject: PrintBoss through VPN Connection
Hello,
I have a client where one of the users has a laptop with the software installed. When he is in the office and connected to the network, PrintBoss works fine. However when he goes away and connects to their VPN to complete work, PrintBoss no longer functions. Is there any special setup that is needed to get PrintBoss to work over a VPN? Are there any settings their technicians need to check to open access to it? Thanks!
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