MaryWAC

all messages by user

2/15/2018
Topic:
Overflow checks not printing properly

Mary Clark
Not sure if this is a Crystal Report or PB issue.

When there is an overflow issue (more invoices than can print on the stub) the last check in the series prints correctly, but the 'overflow' checks that should show 'void' instead show actual $$.

We started with the stock check form and moved some fields around a bit in CR. I don't think we deleted anything.

To troubleshoot - is this Crystal issue or a PB one?

TIA.
3/1/2018
Topic:
Printing in RDP environment

Mary Clark
Customer has used PB for many years. We cloned the environment on a new server, upgraded the o/s & SQL, upgraded to Sage 300v2017, upgraded PB (it is up to date as of version last month).

Users access server via RDP. The printer is a USB printer attached to the A/P clerk's workstation/laptop. Whenever they print checks, they get a message/error:

" Warning: The printer "HP Laserjet 4250 PCL6 (redirected 42)" is not in the printer list. Windows default printer used.


From the PrintBoss Master menu select the "File/Printer setup" to choose a proper printer."




We have done the "choose proper printer" step multiple times, with the same result each time. The windows default printer is the printer it is trying to access. The checks do print at that time.

The user has chosen to have all local resources available in the RDP session.

We have verified the configuration on the new server matches the old server, as far as we can tell. They did not get this error on the old system.

We don't know what to look for to make this disappear.

Please advise what next step needs to be.

Thank you.
3/2/2018
Topic:
Printing in RDP environment

Mary Clark
Oh, Standard
3/8/2018
Topic:
Printing in RDP environment

Mary Clark
Hi Paula,

I understand about the need to exactly match printer names but the customer is pushing back on two aspects of this.


First, the user always selects the printer in PB during check printing, so the "name" should match,


Secondly, they have always run PB standard in this type of environment (since 2001) and did not have a problem.

But now we have LOTS of variables from the old environment. The variables are that we are in a new environment - new server, newer o/s, newer version of PB, newer version of Sage 300.

The new server is a clone of the old one, that was upgraded by the in-house IT folks.

The customer's position is it worked in an RDP environment before with the standard version, why not now.

If you have an answer I can give them, I would be grateful for same.

IF upgrading to Enterprise is the only resolution, I need to know that as well.

Thanks. And sorry for delay in getting back to you on this.
3/8/2018
Topic:
Overflow checks "void" not printing

Mary Clark
We used the standard PB check form and made small changes to the layout of the check body (moved address and payee information up, changed font, etc) and must have done "something" to cause this.

On an overflow check, the "VOID" does not print when the check is printed via PB. It DOES print when printed just from Sage300, however. We are using Sage 300 v 2017 and Standard PB version.

I don't know where to go looking for the fix for this. Please advise.
3/13/2018
Topic:
Printing in RDP environment

Mary Clark
I am going to say yes, but to make certain, we will check.

I no longer have access to that environment but I will get someone to send us a screen shot.
3/13/2018
Topic:
Printing in RDP environment

Mary Clark
Attached Word doc with screen shots from old and new environments, confirming that printers were redirected in the old environment.
3/14/2018
Topic:
Printing in RDP environment

Mary Clark
Thanks.

BTW, we are also seeing SIGNIFICANT delays in the start of printing batches of checks. Anywhere from 30 seconds to nearly 1 1/2 minutes, and it seems to be related to the number of checks.

I don't know if this is somehow related to the issue we're dealing with. Just more food for thought.
3/19/2018
Topic:
Printing in RDP environment

Mary Clark
Customer is asking if we have any update on this. Please advise.
3/19/2018
Topic:
Printing in RDP environment

Mary Clark
Thanks for the update.

Q: is there any chance that the problem with resolving the printer name would cause the slowness?
3/19/2018
Topic:
Printing in RDP environment

Mary Clark
Thanks for the update.

Q: is there any chance that the problem with resolving the printer name would cause the slowness?
1




Powered by Jitbit Forum 8.3.8.0 © 2006-2013 Jitbit Software