Brian

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8/26/2011 Topic: PrintBoss launches, but nothing prints Brian Administrator	Occasionally, PrintBoss users will find themselves in a situation where they have printed a batch of documents through the PrintBoss printer driver (usually PrintBoss 50), and the PrintBoss Master Application will launch, but nothing prints. There are two common causes for this issue. When this happens, please check the following two items: 1) In the Windows Printer list (often found under “Printers and Faxes” after pressing the Start button), check the Printer Properties for the PrintBoss 50 or PrintBoss NT40 driver. Select the “Ports” tab at the top of the dialog box, and make sure that the driver is set to use the NUL: port. If the port is set to LPT1:, it must be changed to the NUL: port for PrintBoss to function correctly. 2) In the PrintBoss Master Application Window, select Options -> PrintBoss Driver Settings. Under “Transfer File Settings”, there should be two drop-down boxes. Make sure that the first drop-down is set to the option that reads “{ComAppData\...\Transfer}” and the second drop-down is set to “{WinUserName}.” If the first drop-down is set to “C:\Transfer,” PrintBoss will occasionally have difficulty reading the transfer file, which results in the job being unable to be processed. After checking both of these items and correcting them as necessary, try printing from the host accounting system again.
12/2/2011 Topic: Printing multiple copies of a PrintBoss document Brian Administrator	If a user wishes to have PrintBoss process more than one instance of any copies specified on a PrintBoss form, this can be accomplished with the following command: #[C,0]SubCopyCount 4 In this example, PrintBoss will process four instances of the original copy. This can also be used with multiple copies and variables for the amount. So, as another example, if the user wishes for a variable number of instances of both copies 1 and 2 to be printed, and they've assigned the variable {Count} to be the number of copies, they could use this command: #[C,12]SubCopyCount {Count}
3/29/2012 Topic: if: statement not producing expected results Brian Administrator	Trish - It would probably be best in this situation to do the conditional processing in the form itself rather than attempt to do it inline with the Positive Pay spec. You could create an intermediate variable of sorts, which we'll call "Recipient" for the purpose of this discussion, and conditionally assign it to the contents of one of the two fields. For instance, in the Footer Objects, you could do this: #If [Empty, {SubStr: "{DocRecip}", 2, 1}] #Assign Recipient, {PayeeAds1} #Else #Assign Recipient, {DocRecip} Then, in the Positive Pay file, you could simply output the value of Recipient as normal without having to deal with any complicated syntax.
4/11/2013 Topic: PrintBoss not responding to the print job sent Brian Administrator	On occasion, PrintBoss users will find themselves in a situation where they have printed a batch of documents through the PrintBoss printer driver (usually PrintBoss 50), and the PrintBoss Master Application will launch, but nothing prints. There are two common causes for this issue. Before calling technical support, please check the following two items: 1) In the Windows Printer list (often found under “Printers and Faxes” after pressing the Start button), check the Printer Properties for the PrintBoss 50 or PrintBoss NT40 driver. Select the “Ports” tab at the top of the dialog box, and make sure that the driver is set to use the NUL: port. If the port is set to LPT1:, it must be changed to the NUL: port for PrintBoss to function correctly. 2) In the PrintBoss Master Application Window, select Options -> PrintBoss Driver Settings. Under “Transfer File Settings”, there should be two drop-down boxes. Make sure that the first drop-down is set to the option that reads “{ComAppData\...\Transfer}” and the second drop-down is set to “{WinUserName}.” If the first drop-down is set to “C:\Transfer,” PrintBoss will occasionally have difficulty reading the transfer file, which results in the job being unable to be processed. After checking both of these items and correcting them as necessary, try printing from the host accounting system again.
11/5/2013 Topic: Sage 300 V6.1 French characters not printing prope Brian Administrator	Generally speaking, if a user is experiencing issues with French characters (most commonly accented ones) not displaying properly, editing the PrintBoss form to use Graphic Text will resolve the issue. This feature is available in all versions of PrintBoss. PrintBoss Enterprise is NOT required for Graphic Text, it is required for the Graphic Image feature.
7/10/2014 Topic: Accpac 5.4 and print boss Brian Administrator	We have seen multiple reports of Accpac printer selections going bad. (Since early 2007). When printing to PREVIEW, everything works. When printing direct to PRINTER, it may indicate the PB printer, but then goes to the Windows' Default printer. "Cycling" [choose a different printer then cycle back to PB50] the printer does not work. The resoltuion from several VARS was to Delete the user's printer.ism file for the company. Each user has a different file for each company. Close Accpac. Then when Accpac is reopenned, the file will automatically recreate & they'll have to reset everything for that user/company. The file is in the Accpac shared directory. There is a user folder & a company specific ism file in the user folder. For example "SamDat_P.ism" Also, beginning with Crystal Reports 10, the PrintBoss 50 driver needs to be set as the default printer in the Crystal report in order to print directly to the PrintBoss 50 driver w/out Preview . Sometimes Dealers update the tables in older Crystal reports that existed prior to our adding the PrintBoss 50 driver in our delivered Crystal reports.
12/10/2014 Topic: Multiple Lines of Text on a Form Brian Administrator	At times, users of PrintBoss may wish to display multiple lines of text on a form. There are typically two steps to this process. First, the assignment must be made for what to display, and then a #VText command is used to actually display it. Example: #Assigns LinesOfText, “Line 1” #Assigns LinesOfText, “Line 2” #Assigns LinesOfText, “Line 3” Note that the same variable name is used on each successive line. To display these lines in a readable format, use the #VText command as follows: #VText 1, 1.5, Arial/12, 0.167, ÷{LinesOfText}÷ This tells the output to start at 1 inch from the left, 1.5 inches down the page, using 12-point Arial font, with a spacing of 0.167 inches between the lines. These can all be adjusted as necessary. Usually this is sufficient to print the desired data, but at a certain volume, eventually the #VText command will not be sufficient because the character limit for a single command will be exceeded. When this happens, you will notice the data suddenly stop printing at a certain point. In these cases, there is an alternate method to output the data. The assignment process is the same, but instead of using one #VText command, we will use a #For command to loop through all of the applicable lines. To do this, use the following sample code. #Text 1, 1.5, ‘Arial/12’, {LinesOfText[1]} #For N = 2 to {LinesOfText[0]} #Text {LastLineX}, {LastLineYEnd+.02}, ‘Arial/12’, ÷{LinesOfText[{N}]}÷ #Next N In basic terms, the first #Text command prints the first line of the assigned text and sets the baseline for the placement of the subsequent lines. Then a loop begins starting at the 2nd item and proceeding to the last item in the list. The #Text command then prints the appropriate line for each of the items in the list and stops when the final one is reached.
2/20/2015 Topic: Printboss not starting automatically Brian Administrator	From: Brian Taylor [mailto:BrianTaylor@WellspringSoftware.com] Sent: Friday, February 20, 2015 8:44 AM Subject: RE: Printboss not starting automatically If the check prints when they manually launch PB, the other thing to check is to make sure that PB is not set to always run as Administrator or in Compatibility Mode. You can determine this by right-clicking the PB32.exe file (or a shortcut), selecting Properties, and then going to the “Compatibility” tab. Basically, nothing should be checked on that tab, but primarily the “Run this program in compatibility mode for…” or the “Run this program as an administrator” boxes.
2/21/2017 Topic: Unwanted Duplex printing Brian Administrator	Alternatively, as long as you are sure that the printer settings are NOT set to duplexing in the Windows printer driver, you can usually just “toggle” the printer selection within the PB Printer Setup (meaning, just change the printer to anything else, save it, come back in, and set it back to the original printer selection) and that will force PB to read the current state of the printer settings again.
12/1/2017 Topic: Back Page Printing on 1st page only Brian Administrator	The sample code below is just for Copy 1, meaning that any other copies will be set have the duplexing enabled, but they can have #ElseIf statements that could specify specific behavior for other specific copies as well. So something like this: #If [C,1] #Assign DuplexOn, 'N' #ElseIf [C,2] #Assign DuplexOn, 'Y' #ElseIf [C,3] #Assign DuplexOn, ‘N’ #EndIf {DuplexEnabled{DuplexOn}} That would all be valid as well.
10/16/2020 Topic: PrintBoss not responding to the print job sent Brian Administrator	nipatel wrote: The issue I am having is when I prints documents from accounting software in sequential batch, I do see them all one after another in the PrintBoss50 print queue, but not all gets processed by PrintBoss master application. Example, if I prints 10 documents, my form is set to save document to pdf, sometimes 5 or 6 or 7 get export to pdf but not all 10. Brian, I checked both option you suggested but still seems to be not processing all document I print, it's skipping some. Please help. Try going to Options -> PrintBoss Driver Settings, and make sure that the checkbox that says "Append to Transfer File" is checked. (You may need to right-click and run the PB32 Program as Administrator to be able to change settings on this screen.) Then go to Options->Configuration, select the "Internal" tab, and look for the "Print Jobs Received Within These Secs are treated as one batch" field. Set this field to something like 5. (You may need a to try a larger value later if the problem persists.) Then try the process again and see if that helps.
10/19/2020 Topic: PrintBoss not responding to the print job sent Brian Administrator	nipatel wrote: Thank you for your prompt reply Brian. Sorry, I may have not explained properly. I do not want to merge all documents in one. Our accounting software sends job for multiple documents, I want all documents to be processed by PrintBoss as a separate documents. Currently its doing that but issue is it's skipping some documents in between. I see all documents one after another to the PrintBoss queue but not all get processed by PrintBoss. Example. A job for 10 documents sent to PrintBoss 1,2,3,4...10. Then I only see documents processed 1,3,5,8,10 (some gets skipped) The advice I gave below still applies to the situation you describe. What these settings do is allow PrintBoss to wait a certain amount of time before it processes a batch. These settings will allow PB to wait to allow all 10 print jobs to get through the PrintBoss 50 driver before it starts processing them. It will still process them according to your form settings, so by default it should treat them as separate documents unless your PDF settings are set otherwise.
6/24/2021 Topic: Moving Payee Information down Brian Administrator	Robert, the best solution here will depend on what version of Sage you're using. Are you using Sage 300 Construction and Real Estate, or Sage 300 ERP? If it's the former, you should be able to edit the payee information on the check form using the editor in the work file view. If you go to File -> Open Document Workfiles, and select the form (usually either TMBR_AP4 or TL_AP5 for AP checks), and then click "Browse" and then "View", you should be able to see what the checks look like. You should then be able to just drag and drop the top line of the payee information and the lines beneath it should automatically follow with them. Then save the changes and all future checks should print that way.
3/11/2022 Topic: QB duplicate check numbers from different VMs Brian Administrator	jmichaelrush wrote: I have a client that is having an issue where when multiple employees are printing checks from the same QB company file via different VMs, but just ran into a problem with the same check number is printing. Is this a manual entry that has to be configured on each VM? Or does PB fully integrate into QB and pull the check numbers from there? PrintBoss v6.10 QuickBooks Enterprise 21 edited by jmichaelrush on 3/11/2022 The check number that PrintBoss prints is going to be dictated by the value of the Next Check Number in the PrintBoss bank record that is used when printing. By default, it should prompt them to confirm the check number before printing, which should allow them to change the number at print time if needed to match what QuickBooks says it is. PrintBoss has no ability to see anything within QB except what physically prints on the checks, and that does not include the check number, which is why it has to track the check numbers internally. Thanks, Brian Taylor Wellspring Software, Inc. Technical Support
9/26/2022 Topic: Print one Client on a different form Brian Administrator	Because QuickBooks will be printing the data the same way regardless of which client it's coming from, generally the only way to do this would be to import another copy of the request list entry for QB Voucher Check into your Request List, and then change the prompt name and Form to the desired one on the new entry. Then PrintBoss will prompt you to select between the original and the new form each time you print checks so you can manually control which form is used.
9/27/2022 Topic: Print one Client on a different form Brian Administrator	Because the nature of this is outside the scope of typical PrintBoss usage, and because what we would do depends heavily on the existing situation, this is something we would probably need to connect up with screen sharing to assist with. Feel free to submit a ticket at www.printboss.com/help so we can call you back and discuss this in more detail.
1/25/2023 Topic: From address over-ride Brian Administrator	Darren - Unfortunately there is no way for PrintBoss to override the From information when emails are going through the Outlook outbox. Generally the only scenario where you can do this is if you are doing an SMTP connection to a private email server that is set up to allow that. Most public-facing email servers like Office 365 and Gmail also don't allow this (if you try to do it in PrintBoss, an exception will be thrown at connect time.) So in general, if you want an email to show a From address, it needs to be the same From address that PrintBoss is using to log in to the SMTP server.
2/13/2023 Topic: Warning: unable to open form file"" Brian Administrator	Most likely this indicates that there's a problem with the request list entry. This is probably something that we would need to connect up to assist with, so feel free to submit a ticket at www.printboss.com/help.
2/22/2023 Topic: User limits on Email Subject and Message Body Brian Administrator	Dana - Generally you would want to go to Options -> Email Settings, and then on the Subject and Message Body tab, you can edit the subject and click the "Text Editor" button to bring up a user-specific text file that contains that user's subject, which can be edited in Notepad or a similar text editor and saved. If PrintBoss Security has been enabled to prevent users from getting to that setting screen, you would need to go to Options -> Security, enter the master password, and then you can either enable on the Basic Users tab for "Options/Email Settings" or do that on specific users under Advanced Users (if those have been set up.)

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