Printing
PrintBoss launches, but nothing prints
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Brian Administrator Posts: 24
8/26/2011
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BrianAdministrator Posts: 24
Occasionally, PrintBoss users will find themselves in a situation where they have printed a batch of documents through the PrintBoss printer driver (usually PrintBoss 50), and the PrintBoss Master Application will launch, but nothing prints.
There are two common causes for this issue. When this happens, please check the following two items:
1) In the Windows Printer list (often found under “Printers and Faxes” after pressing the Start button), check the Printer Properties for the PrintBoss 50 or PrintBoss NT40 driver. Select the “Ports” tab at the top of the dialog box, and make sure that the driver is set to use the NUL: port. If the port is set to LPT1:, it must be changed to the NUL: port for PrintBoss to function correctly.
2) In the PrintBoss Master Application Window, select Options -> PrintBoss Driver Settings. Under “Transfer File Settings”, there should be two drop-down boxes. Make sure that the first drop-down is set to the option that reads “{ComAppData\...\Transfer}” and the second drop-down is set to “{WinUserName}.” If the first drop-down is set to “C:\Transfer,” PrintBoss will occasionally have difficulty reading the transfer file, which results in the job being unable to be processed.
After checking both of these items and correcting them as necessary, try printing from the host accounting system again.
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Wellspring Software
Support Technician
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