(fka Sage Accpac ERP)
PB works on 3 of 4 identical computers
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Bruce Posts: 9
3/30/2013
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Hello Support:
A client installed 4 new computers (Windows 7) last week. They are using Sage 300 version 6.0. They use PB only to print cheques.
From computer A I used PB to check and download the latest version. I then ran Setup.exe on the other 3 computers.
Those 3 computers work perfectly. They preview the cheque and then print to the PrintBoss 50 driver. However computer A does not print a cheque.
- PrintBoss loads but does not recognize the document - no processing occurs
- We use the same steps (preview first) as the other 3 computers
- The trigger line is visible in Preview
- The Crystal cheque file is the same on all 4 computers
- The print job disappears - it neither prints nor does appears to be in a print queue
- I ran Setup.exe just in case but there was no change
- I stopped and started the Windows Print Spooler
Apart from the fact that the upgrade was installed at this computer, I don't see what makes it different. Identical operating system, identical Crystal report.
Question: What do you recommend?
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