E-mailing
Emailing Attachements to ACH recipients via PB
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paula Administrator Posts: 208
4/10/2014
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paulaAdministrator Posts: 208
From: Paula Manker [mailto:paula@wellspringsoftware.com]
Sent: Monday, January 27, 2014 10:29 AM
PrintBoss only indicates whether it handed off the file to the email client or not. This is indicated by a capital E in the Printed column of the Work File. A small e indicates the file failed in PrintBoss and a capital S indicates it was intentionally skipped. The letter corresponds to the copy, so if the client is processing 3 copies, be sure to check the value for the correct copy.
The email PDF attachment is created at the location specified on the Misc. Settings tab of the E-mail Settings dialog. This is typically {PDIR}\Email. If the user does not have sufficient rights to the PBDIR Email folder and its subfolders, the PDF cannot be created and no error is generated. If they are not successful changing permissions, the alternative is to change this location to the {ComAppData} location where the Spool and Transfer files are created. For example, the location for Vista and above is:
C:\ProgramData\Wellspring\PrintBoss\Email.
Hope this helps!
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email submissions Administrator Posts: 173
4/10/2014
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Sent: Friday, January 24, 2014 5:04 PM
To: support@wellspringsoftware.com
The IT people are asking if Print Boss generates any log files that we can use to troubleshoot the problem one user is reporting about being unable to email (with attachments) to ACH recipients via Print Boss. (We can successfully do this from the application server.)
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