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Error Messages

PB message: newer version of a form is required Messages in this topic - RSS

Nancy
Administrator
Posts: 765


1/7/2011
Nancy
Administrator
Posts: 765
A PrintBoss message will display if PrintBoss cannot read the PrintBoss version number stored in the registry. The error suggests that a newer version of the form is required and processing stops.

The PrintBoss version number is populated from pb32.exe and updated in the Registry when PrintBoss opens. Manually updating the registry does NOT fix this issue because it is overwritten by PB32.exe when it opens.

One client using a 64-bit 2008 Server running Terminal Services received the error only for users who accessed the server through remote desktop. In this particular case, the cause was determined to be Windows Defender which is free malware included with the Windows OS. Disabling Windows Defender allowed PrintBoss to process the checks normally for all users.
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