Error Messages
Error Msg: Registry entry 'Dir=' doesn't exist
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Nancy Administrator Posts: 765
2/12/2015
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NancyAdministrator Posts: 765
According to Microsoft, the registry becomes virtualized when the user does not have sufficient rights to the registry. PrintBoss produces the Virturalized Registry message when it cannot write to HKEY_LOOCAL_MACHINE\Software.
To address this issue, try the following:
1. Sometimes with Windows7, the network requires the UNC path rather than a mapped drive.
2. Update PrintBoss, after January 2014 PrintBoss contains a re-try loop to test registry access prior to sending the message.
3. Verify that the user does have, at a minimum, Read access to the registry key.
edited by Nancy on 2/12/2015
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