9/29/2015 Topic: Parts of Checks Are Missing Joni

First off, I'm going to apologize for the lack of familiarity with your software. We've had it installed by the company that handles our Accounting software so I wasn't part of the set up process. I am the Sys Admin at our small company. We are running Sage 300 Standard ERP on a Windows Server 2012 R2 Standard machine and are using an HP printer with the PCL6 drivers. This printer is on our Bookkeepers personal computer - and the printer is installed on the server via a share. The Bookkeeper uses Remote Desktop Access to the server and connects to Sage that way. We have managed to get our cheques to print but they keep missing pieces of information. Sometimes it's a name, sometimes it's the dollar amount of the cheque, sometimes it's the Period Start and End date. It's not consistent across the individuals (ie one person might be missing the dollar amount the first time, we do a reprint the next time their address is gone) or across the cheque run (ie one person might be missing the address but have the dollar amount, the next might be missing the name, but have the dollar amount.). Because I don't know the software that well, I'm at a bit of a loss where to start to trouble shoot. Any help would be appreciated. Joni edited by Joni on 10/1/2015 edited by Nancy on 10/1/2015

10/2/2015 Topic: Parts of Checks Are Missing Joni

The workstation is a Windows 7 machine, but since she's working via Remote Desktop all of the work is being done on the server. And yes our Sage people say they have tested all of the standard Crystal reports.

---