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4 days ago
Topic:
Remote Printing

Nancy
Administrator
Posts: 684
Nancy
Administrator
Posts: 684
Topic: Remote Printing
the PrintBoss 50 printer driver cannot be redirected. PrintBoss should be moved to the server so that it is available in the Remote Desktop.
5 days ago
Topic:
Remote Printing

leich
Posts: 1
leich
Posts: 1
Topic: Remote Printing
I have printboss installed on my local computer. I log into another computer via Remote Desktop and QuickBooks is on the remote computer.

When i try to print a check to the redirected printboss printer from my local computer to the remote computer, remote desktop crashes. Any help???
5 days ago
Topic:
Silent Install from Command Line

Nancy
Administrator
Posts: 684
Nancy
Administrator
Posts: 684
Topic: Silent Install from Command Line
Wellspring does not have a script.
6 days ago
Topic:
Silent Install from Command Line

dtapuchi
Posts: 1
Is there any way to script a workstation install of Printboss?


Right now I need to open the server folder, open setup.exe, enter credentials for UAC, and click next, next done.

If I'm anyways only clicking "next", is there a way to script this?
16 days ago
Topic:
Migrate PrintBoss from old server to new server

Tony Liu
Posts: 2
Thanks Nancy, I will contact our Sage partner to do the upgrade as soon as possible. Have a nice day!
16 days ago
Topic:
Migrate PrintBoss from old server to new server

Nancy
Administrator
Posts: 684
You need to update PrintBoss. It would be best to update before you move the PrintBoss folder to the new server.
16 days ago
Topic:
Migrate PrintBoss from old server to new server

Tony Liu
Posts: 2
Hi Nancy,
We are using 5.7 on windows 2008 server 64-bit and we are planning to move it to 2012 server 64-bit. Does 5.7 compatible with windows 2012 R2 Standard 64-bit? Thanks
24 days ago
Topic:
Wrong Bank Info Being Printed

julywatson
Posts: 1
Hello Laura ,
I also using PrintBox with QB ,I also faced the same problem of Print a cheque , I tried many things to fixit up but i did not find the solution for this then gor to the quickbook customer care center u can also try this they will resolve your problem.
6/13/2018
Topic:
Password Authentication Failed

Nancy
Administrator
Posts: 684
Nancy
Administrator
Posts: 684
Topic: Password Authentication Failed
Sent: Wednesday, June 13, 2018 1:02 PM
Subject: RE: SMTP set up

Samantha – I just performed the same test and received the same error. It appears the settings were not letting go of my previous settings. I zeroed out all the fields, selected the Gmail Prefill Settings, then I entered my credentials and it worked.

You can also verify the settings by locating the PrntBoss folder an navigating to Email\Settings\Hosts.ini. This file holds the selections from the SMTP / Mail Hosts tab. The password is encrypted, but you can review the rest of the settings to make sure it is saving correctly.
Best Regards,
Paula Manker
6/13/2018
Topic:
Password Authentication Failed

email submissions
Administrator
Posts: 171
email submissions
Administrator
Posts: 171
Topic: Password Authentication Failed
Sent: Wednesday, June 13, 2018 8:39 AM
To: Wellspring Support <support@wellspringsoftware.com>
Subject: SMTP set up

Hi,

My client is using gmail with SMTP in printboss but they are getting this error message when we test the connection:

******Password Authentication Failed *****
This may occur from an incorrect password, or this may also occur if no password is required.
Try again after Blanking out the password to see if no password is required.


The username and password we are using have been used to log in successfully to the gmail account so I wondering if there is any other reason behind this error message? The gmail settings have also been set so that “less secure apps” is enabled.

Thanks,

Sam
6/8/2018
Topic:
access violation message

email submissions
Administrator
Posts: 171
email submissions
Administrator
Posts: 171
Topic: access violation message
From: Wellspring Support
Sent: Friday, June 8, 2018 8:59 AM
Subject: RE: printboss access violation message
– The error you provided is difficult to pinpoint The following are the possibilities:

The top three possible causes for the Access violation that references KERNELBASE32.dlll are:

1. Virus - Run antivirus software.
2. Corrupted File - Remove the file or reinstall OS.
3. Corrupted Registry - Use a DLL Error Repair Tool. (Use Google for recommendations, but we have not tested any DLL error repair tools).

The registry may have a corrupt or incorrect entry. Please try the following:

1. Verify the location of the PrintBoss Configuration Settings:
  • Open the PrintBoss Master Application (PB32.exe).
  • Click on the Options menu and choose PrintBoss Driver Settings.
  • Verify 'Configuration settings Save Location' is set to 'Local Registry & User Registry (Standard)'. Continue to Step 2 is this is a match.
  • 2. Verify the user has sufficient permissions to the Registry.
  • Return to the PrintBoss Master Application screen.
  • Hold down the Shift+Ctrl+P keys to open the Permission Analyzer.
  • The permissions for the Current User (CU) registry should be all capital letters.
  • The user only needs Read (capital R) permissions to the Local Machine (LM) registry once PrintBoss is installed.
  • Continue to Step 3 if 'c' and 'd' above are a match.
  • 3. Rename the Current User and Local Machine registry settings used by PrintBoss and allow new settings to be created the next time PrintBoss is opened.
  • Close PrintBoss.
  • Run or open regedit.
  • Navigate to Current User\Software\Wellspring Software and rename the Wellspring Software folder by adding something on the end.
  • Navigate to Local Machine\Software.
  • i. If this is a 64-bit computer, select Wow6432Node\Wellspring Software and rename the Wellspring Software folder by adding something on the end.
    ii. If this is not a 64-bit computer, select the Wellspring Software folder and rename the Wellspring Software folder by adding something on the end.
  • Reprint to PrintBoss and let us know the results

  • If the error persists, then the corrupted resource used by PrintBoss is elsewhere in the operating system or general registry settings and will more difficult to find. Please keep us apprised of your progress. I do not have any openings today, but you are welcome to enter a case at www.wellspringsoftware.com/help. The next available technician will respond.
    6/8/2018
    Topic:
    access violation message

    email submissions
    Administrator
    Posts: 171
    email submissions
    Administrator
    Posts: 171
    Topic: access violation message
    Sent: Thursday, June 7, 2018 7:03 PM
    Subject: FW: printboss access violation message



    Print boss can properly see there’s a check file in a given entity folder, but when we click Yes to process it, we received the below error a few times today. The error seems to appear randomly – three times today several hours and many checks processed between the first and second/third errors. This is not the first check for the entity folders.

    Here’s some data about what we saw and tried troubleshooting:
    • The initial error today was from a check file in 01HL1 folder, the second in the 01FUN folder – different check files each time. The user and I both received the first error, which is the only one I tried testing myself.
    • For the first one, the check file could be successfully printed from a different folder. Also, other check files could be printed from in the 01HL1 folder.
    • For the second one, we copied the check file to the 0117N folder and got the same error once again. Then I deleted and repasted the 01FUN check file back into the same 0117N folder and it printed without the error. A subsequent 01FUN check file printed without an error 5 minutes later.

    I tried looking for that error in the PrintBoss Help without any success. Do you have any information about what that error is trying to tell us?
    5/23/2018
    Topic:
    For the fastest phone support - go online!

    Nancy
    Administrator
    Posts: 684
    Nancy
    Administrator
    Posts: 684
    Topic: For the fastest phone support - go online!
    For the fastest phone support, submit a support ticket online
    We run a queue system and the next available representative will call you back.
    To receive phone support, an annual service contract is needed.
    You can order an annual service contract here.
    We are available from 8:30am — 5:00pm Central Time M-F except National Holidays.
    edited by Nancy on 5/23/2018
    5/22/2018
    Topic:
    highlighted & underline formatting not in PDF

    email submissions
    Administrator
    Posts: 171
    From: Wellspring Support
    Sent: Tuesday, May 22, 2018 12:21 PM
    Subject: RE: Formatting not working

    The Form needs to be set to capture graphics. This feature is on the Settings tab of the Form. However, this is an Enterprise feature. If the client has the Standard edition, it will not work.

    As an alternative, the graphics can be added to the PrintBoss Form.
    5/22/2018
    Topic:
    highlighted & underline formatting not in PDF

    email submissions
    Administrator
    Posts: 171
    Sent: Tuesday, May 22, 2018 9:42 AM
    To: Wellspring Support <support@wellspringsoftware.com>
    Subject: Formatting not working
    Hi, Would you please take a look at the attached and advise as to why the highlighted and underline formatting is not being reflected when the form is printed to the PrintBoss/PDF printer.

    Thanks,
    5/22/2018
    Topic:
    PDF document Error: Cannot start PDF Document!

    email submissions
    Administrator
    Posts: 171
    From: Paula Manker
    Sent: Monday, May 21, 2018 5:37 PM
    Subject: RE: Printboss Error.
    Either PrintBoss cannot see the PDF path, or the user has insufficient permissions to create the PDF at the designated location. The only other reason this error will occur is if someone has the PDF open while someone else is trying to either overwrite the same file or append to that file.
    5/22/2018
    Topic:
    PDF document Error: Cannot start PDF Document!

    email submissions
    Administrator
    Posts: 171
    Sent: Monday, May 21, 2018 5:01 PM
    Subject: FW: Printboss Error.


    Paula,

    Could you please advise regarding the error below?
    [PB 2:Printing PDF document Error: Cannot start PDF Document!]

    We are printing two copies of the form, one is a PDF and the other is Email.

    We get this error when we send the form to PrintBoss 50.
    5/17/2018
    Topic:
    Date On Cheque is December 30, 1899

    Nancy
    Administrator
    Posts: 684
    Nancy
    Administrator
    Posts: 684
    Topic: Date On Cheque is December 30, 1899
    To troubleshoot, you will want to look at the data coming from QBO. To do that, go to the Work File view, right click and choose 'View Raw Capture.' Note what format the of the date. Next exit the 'Raw Cpature' and double click on December 30, 1899. This will open the Object Properties box. Change the date input format to the new one shown in the 'Raw Capture' view. This should fix it, as long as the date format doesn't change again.
    5/11/2018
    Topic:
    Office 365 speed when sending batch of documents

    paula
    Administrator
    Posts: 207
    From: Wellspring Support
    Sent: Friday, May 11, 2018 5:22 PM
    Subject: RE: Email question

    Hi, There is nothing we can do to affect Office 365. We are aware that Office 365 authenticates each email as part of their security and that there is a limit of sending 30 emails per minute. One of our client’s was not getting near that speed, so they increased their RAM and that helped.

    Best Regards,

    Paula Manker
    5/11/2018
    Topic:
    Office 365 speed when sending batch of documents

    Nancy
    Administrator
    Posts: 684
    Sent: Friday, May 11, 2018 3:49 PM
    To: Wellspring Support <support@wellspringsoftware.com>
    Subject: Email question

    Hi support folks,

    Our client -- has moved from desktop-based Outlook to Office 365, and followed the instructions to email through SMTP. That’s working fine for single print jobs (one order or invoice) but not for their one batch process, AR Statements.

    The current AR Statement process is to generate local PDFs (immediate) and emails with PDFs (batch). The collections manager then goes through the Work File to remove any that should not be sent this month, and “prints” the email copy of the remaining documents. Apparently it now authenticates with SMTP before each document, causing it to slow down dramatically.

    Is there a way to tweak this process so that it only authenticates once, and then sends all documents from the work file?

    Thanks,




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