recent posts recent posts - RSS

20 hours ago
Topic:
Cannot access network folders in Save to PDF

jim smith
Posts: 1
The user has local rights to certain network folders that they can access through the Windows Explorer. When I try to configure the PrintBoss form to use the network folders (on the PDF page, in the Destination File Name field), the browse button does not navigate to those folders, and if I put the path in the Destination File Name field, when the document is printed through PrintBoss, it throws up an error saying it is unable to access that folder. Is there a setting in PrintBoss (either in the Form or in Setup Options, or somewhere else) that needs to be turned on to allow the user to do this?
21 hours ago
Topic:
Printing Checks on both sides

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Printing Checks on both sides
Run the PB32 program. Go to Options, Configuration, then the Internal tab. Un-check the box for 'Save Printer Settings."
Then go to File, Printer Setup. Choose a different printer from the one you use. Close the window.
Now, reopen the Printer Setup window and choose the correct printer.
From File, Open Document Work File, you can choose a document to test.
This normally takes care of clearing out the printer settings for duplexing.
If you have a specific tray set for your check printer, this will need to be setup again under the Multi-parts and Printers tab of the check Form.
1 days ago
Topic:
Printing Checks on both sides

chgc11411
Posts: 1
Whenever I want to print multiple checks they're printing on both sides of the paper. How do fix it so that it will print on each paper?
edited by chgc11411 on 1/20/2020
1 days ago
Topic:
Adding Signature

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Adding Signature
Please follow the link to:
http://wellspringsoftware.com/Support/DynamicSupport/Files/Root/PrintBoss/How%20To/Signatures/Digital%20Signatures%20Overview.pdf
3 days ago
Topic:
Can I have different email messages & Subject line

Dana Stidsen
Posts: 6
My client is emailing documents from OE and PO. Inside of OE, they email confirms, invoices and quotes and inside of PO they email PO's. Is it possible to automatically include a predesigned subject line and email message for each document? I assume it is but need to know how to do it.
Please explain. Is it setup inside of the PB form?
Any and all advice is greatly appreciated,
Dana
5 days ago
Topic:
Adding Signature

isaac@isaackot.com
Posts: 1
How do I install a Signature to print with the check?
7 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Insufficient Rights
ENTER SERVICE TICKET at www.wellspringsoftware.com/help
7 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
Ok. How do I submit a service request?
7 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Insufficient Rights
Please enter a service request so we can connect to your PC and troubleshoot.
It may be that permissions to the spool folder need to be set to Full Control.
The spool folder is typically in C:\programdata\Wellspring
7 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
I rebooted both PCs and still I get the same message.

Nancy wrote:
Reboot the PC, that will also restart the Print Spooler Service.
7 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Insufficient Rights
Reboot the PC, that will also restart the Print Spooler Service.
7 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
I replaced an old windows 8.1 workstation pc with a windows 10. PrintBoss is housed on a different workstation. Now when I try to add PrintBoss40a as a printer, there's nothing. So I go to the PrintBoss50 folder and add the printer. I try to print but I get the following message:
"It seems there are insufficient rights to the PrintBoss 50 spool folder. Batch being ignored. The Print Spooler may need to be restarted." What should I do?
15 days ago
Topic:
EmailBody limitations

joey@choosewisely.ca
Posts: 1
Hi,

Is there any limitations for the length of #Assigns EmailBody variable? When trying to incorporate the company's signature which is giving the following as follows;
#Assigns EmailBody, "company Name"
#Assigns EmailBody, "Address"
#Assigns EmailBody, "Telephone"
#Assigns EmailBody, "Email address"

it comes out as a single line within the email that is sent. However, if I shorten the name of the company, it shows on separate lines. Is there another variable name that I could use to have the above layout show on the email?

Thanks,
edited by joey@choosewisely.ca on 1/6/2020
19 days ago
Topic:
PrintBoss Release 6.1.0.4 Dated 01/02/2020

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: PrintBoss Release 6.1.0.4 Dated 01/02/2020
1. PrintBoss now Supports 9 accounts for payee records on a Payee List.
2. Fixed bar codes printing on PDF files that were not printing correctly for higher than 100 DPI resolutions.
3. Added BankCode to the PBO log
12/10/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

Nancy
Administrator
Posts: 739
Are there commas or apostrophes in the name? We'd like to look at the raw data. Please enter a service request when you can be available with the client to review the data. Service requests can be entered at www.wellspringsoftware.com go to Home, Contact Us. Enter the requested information. We will call you back.
12/9/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

peterwong
Posts: 2
Attention support:

Is there a problem with PrintBoss vPrintBoss v6.03.0 no storing pdf file on the server properly?

We have a client reported a problem that two specific employee's pdf file are not saving to the server during regular processing run.
Confirm PrintBoss completes all the processes successfully with no errors but pdf files for two specific employees will NOT save to the server.

However, it does work fine if you manually re-run/re-process the pdf file again individually thru [ Open Document Work Files... ] | [ Browse ] | select the problem employee | [ Print ] | [ Allow Reprints ] | select [ PDF File ] | [ Print Start ] to recreate the file on the server and again no errors.

Can you please provide insight how to resolve this mystery problem?


Thanks,

Peter Wong
The Answer Company
pwong@theanswerco.com
10/30/2019
Topic:
2 step authentication for email processing

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: 2 step authentication for email processing
No it does not. We are reviewing the possibility. As we see it, it would add significant processing time to emailing documents. It is not currently on the project plan, just in a discovery process
10/30/2019
Topic:
2 step authentication for email processing

peterwong
Posts: 2
Attention support:

Does PrintBoss email processing support 2 step authentication?

Problem:
An IT service provide had implemented a "Multi Factor authentication" for one of our client and PrintBoss cannot send out emails to vendors/customers after the changes.

Thanks,
Peter Wong
pwong@theanswerco.com
10/29/2019
Topic:
PCL XL ERROR

jeffm
Posts: 1
jeffm
Posts: 1
Topic: PCL XL ERROR
While printing paychecks using PrintBoss from Sage 300 we would intermittently get the following error. Any ideas?


PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: PaintPath
Position: 4708 (This number varied)
10/22/2019
Topic:
Bank Code - Bank Account Name Cut Short

Nancy
Administrator
Posts: 739
Nancy
Administrator
Posts: 739
Topic: Bank Code - Bank Account Name Cut Short
The length of the bank account name is determined by QuickBooks. If you review the raw data sent, you will see that QuickBooks does not always send the full bank ID. It is usually truncated to around 20 characters. The 20 characters is all that PrintBoss gets, so the bank code matches on only those 20 characters and the company name. Hopefully this helps. Please contact Tech Support if you would like additional information




Powered by Jitbit Forum 8.3.8.0 © 2006-2013 Jitbit Software