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3 days ago
Topic:
Switching from self hosted to online Quickbooks

AdrianG001
Posts: 2
jbutzbach wrote:
We are wanting to change from Quickbooks Nonprofit 18.0 to Quickbooks Online. Will Print Boss still work with that and what steps would we need to take to make it work?



Is there any specific reason for you to switch from Hosted QuickBooks to QuickBooks Online. QBO has some restricted features when compared with Hosted QuickBooks cloud desktop.


Regards,
Adrian
3 days ago
Topic:
I'm new to QuickBooks & facing problem installing

AdrianG001
Posts: 2
Robert Smith wrote:
I am getting this error while using QuickBooks after completing the installation process
"We're sorry! Something went wrong with your installation. Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible."
I'm new to QuickBooks and seeking your help


This error can be caused by one or more missing Windows components. To resolve the issue:
1. Reboot your computer.
2. Close all versions of QuickBooks that may be running in the background using Task Manager.
3. Retry installing QuickBooks.
If that did not fix the error, Add or create a Windows user with Administrator rights, then attempt QuickBooks installation.



Regards,
Adrian
QuickBooks Pro Hosting Advisor
edited by AdrianG001 on 9/18/2019
4 days ago
Topic:
QuickBooks Phone Number for Support

Martin Steve
Posts: 1
Quickbooks Customer Service, We have a gathering of specialists that have wide QB authority and data on the most capable technique to tailor this item to any industry.


Our Toll-Free Number - +1-800-280-5068
16 days ago
Topic:
"Cannot open store" message - new solution

Jay Converse
Posts: 8
New Windows 10 computer, user has full admin access, running Outlook 2010, was working fine last week. Yesterday, mickey soft auto-installed Office365 on top of it. User still running Outlook 2010, so doesn't notice. Solution was to uninstall 365.
8/16/2019
Topic:
I'm new to QuickBooks & facing problem installing

Robert Smith
Posts: 1
I am getting this error while using QuickBooks after completing the installation process
"We're sorry! Something went wrong with your installation. Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible."
I'm new to QuickBooks and seeking your help
8/12/2019
Topic:
PrintBoss Release 6.1.0.2 Dated 08/07/2019

Nancy
Administrator
Posts: 725
Nancy
Administrator
Posts: 725
Topic: PrintBoss Release 6.1.0.2 Dated 08/07/2019
Three changes to PrintBoss in this release:

1. Increased functionality in the PrintBoss Check Printing Service. Checks can now be batch printed.
2. The password fields for smtp/pop3 E-mailing methods are now a maximum of 150 characters. Prior to this release the maximum was 30 characters.
3. The domain name for FTP accounts increased from 40 characters to 50 characters and the password increased from 30 characters to 75 characters.
7/16/2019
Topic:
Receiving error when printing - SDE Error: 700

Nancy
Administrator
Posts: 725
The PrntBoss/Work folder is in a shared location (server) when there are multiple users. In the Work folder typically there is a sub-folder for each user (identified by their Windows User Name. You can rename each user folder, or just start with the user having an issue to troubleshoot.
7/3/2019
Topic:
MICR Line not generated on checks

Nancy
Administrator
Posts: 725
Nancy
Administrator
Posts: 725
Topic: MICR Line not generated on checks
Two things.
1. Neither PrintBoss nor PrintBoss Online (which you are using) will print Zero dollar checks.
2. Typically with PBO, if alignment is off, be sure the PDF settings are set to Actual Size or the equivalent.
edited by Nancy on 7/3/2019
7/3/2019
Topic:
MICR Line not generated on checks

901ac
Posts: 1
I am using PrintBoss online. The software seems to generate everything else correctly, but it does not generate and print the MICR line. Talking to an actual person seems impossible. Any help or ideas would be wonderful.

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6/26/2019
Topic:
Receiving error when printing - SDE Error: 700

dsblendorio
Posts: 2
Thank you for your reply, is this something I will need to delete on the host or user computer? Are there any instructions related to this process you could provide?
6/18/2019
Topic:
Email address blank

Nancy
Administrator
Posts: 725
Nancy
Administrator
Posts: 725
Topic: Email address blank
We can help you add script to your PrintBoss form that would test the email capture for an @ symbol. If the @ was not present, PrintBoss could print that document. That way you'd have a document for reference.
6/11/2019
Topic:
Email address blank

raylward102
Posts: 3
We have 2 forms we're using; one of them prints and emails while the other only Emails.
We realize there's a Email option in print boss application, for Print 'S' for skipped when emailing fails, but this setting isn't going to work when we use our 'email only' form (there are no accompanying print jobs occurring with email only form). Is there anything we can do, to be alerted when an email address is empty, while using the 'email only' form? The problem is, some customers are missing an email and won't receive statement; we only find out when the customer has failed to pay and saying they never received statement. We run in batch when doing this, so it's difficult to spot the one that didn't email out.
edited by raylward102 on 6/12/2019
6/10/2019
Topic:
It is illogical for PrintBoss to print to itself

Nancy
Administrator
Posts: 725
Is this a Windows 10 user? There is a feature in Windows 10, 'Let Windows Manage my Default Printer." If this is enabled, then when you print to PrintBoss 50 it becomes the default printer. For most accounting packages configured to print with PrintBoss, you do not want PrintBoss 50 to be the default printer. The feature is in Windows "Printers & Scanners". Turn it off, select a Default printer. Then go to PrintBoss. Choose the correct printer, and print again.
6/10/2019
Topic:
Receiving error when printing - SDE Error: 700

Nancy
Administrator
Posts: 725
As noted, there is a DBF format error in the Work file. A PrintBoss document is comprised of 2 parts: DBF & SMT. Try deleting the user's Work file and print again. This will create a new Work file for that user.
6/7/2019
Topic:
Receiving error when printing - SDE Error: 700

dsblendorio
Posts: 2
One of our clients is receiving the attached error when trying to print using PrintBoss. Any insight as to what the cause of this error would be most helpful in getting it resolved. A screenshot of the error is attached, the error code is below.

SDE Error: 700
DBF database format error
OS Error Code:0

Warning 131: Unable to open work database: Batch is being abandoned
5/31/2019
Topic:
It is illogical for PrintBoss to print to itself

arpemp
Posts: 1
We're using Sage 300 Construction & Real Estate with PrintBoss configured on a server, version 6.02.6
When printing from within sage and seelect the "printboss 50" printer instance, it throws the error for only one user. Has anyone seen this issue before?
5/29/2019
Topic:
multiple e-mail addresses

2t3m!
Posts: 2
Hello! We have the same issue. Plus, should we separate each email with ',' or ';'. and is it possible to enter a group of email, so this way even if I have 10 emails, the SMTP should grab all 10 emails?

Thanks for your help!
edited by 2t3m! on 5/29/2019
5/28/2019
Topic:
Wrong attachment on Archived advice

Nancy
Administrator
Posts: 725
Nancy
Administrator
Posts: 725
Topic: Wrong attachment on Archived advice
We are working on a fix for a similar situation. If the client has a PrintBoss Software Support contract we could transfer a file to them for testing.
5/28/2019
Topic:
Wrong attachment on Archived advice

tbarry@baass
Posts: 1
I have a client who prints/emails payroll advices through Sage 300. The client recently opened an archive of one advice that had the wrong pdf attachment. They believe the correct attachment was sent during the check run but this is a review of the archive several weeks later. Does this make sense or was there more likely an issue right from generation. Note: the attachment name and password are dynamically set during processing so the mismatch is obvious.
5/21/2019
Topic:
Installing on 2nd Computer

Nancy
Administrator
Posts: 725
Nancy
Administrator
Posts: 725
Topic: Installing on 2nd Computer
Your PrintBoss license can be installed one time from the disk. Depending on where the original install was done, I'd like to clarify the two different scenarios.

1. PrintBoss was loaded on to one single PC for one user and now you want a second user. Here is what you do:


A. Copy the complete PrintBoss folder from the PC to a shared location. Most often this is a server.


B. From the new users PC, go to the PrintBoss folder, which is now on the server. Run setup.exe.
1. Run setup.exe "As Administrator"
2. Verify that the Home directory is the new location
3. Verify that the Install Type is "Workstation / Printer Driver Install"


C. Restart the print spooler service OR restart the PC.


D. Go to the original PC. Navigate to the PrintBoss folder now on the server.


E. Run setup.exe, 'As Administrator" and verifying that the Home directory is the new server location. The install type is "Workstation/Printer"


F. Test from both PCs


G. Delete the PrintBoss folder from the original PC.

2. PrintBoss was loaded on a server originally. (run PB32.exe and go to Help/About to verify where the PrintBoss folder resides.)


A. Log onto the new PC as Administrator.


B. Go to the PrintBoss folder, find setup.exe in the folder, and run as Administrator.


C. Choose Workstation/Printer driver install type. Continue to Finish.


D. Restart the print spooler service OR restart the PC.


For additional information please see http://www.wellspringsoftware.com/Support/DynamicSupport/Directory.aspx?search=Q1012


edited by Nancy on 5/21/2019




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