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4 days ago
Topic:
Email address blank

raylward102
Posts: 3
We have 2 forms we're using; one of them prints and emails while the other only Emails.
We realize there's a Email option in print boss application, for Print 'S' for skipped when emailing fails, but this setting isn't going to work when we use our 'email only' form (there are no accompanying print jobs occurring with email only form). Is there anything we can do, to be alerted when an email address is empty, while using the 'email only' form? The problem is, some customers are missing an email and won't receive statement; we only find out when the customer has failed to pay and saying they never received statement. We run in batch when doing this, so it's difficult to spot the one that didn't email out.
edited by raylward102 on 6/12/2019
5 days ago
Topic:
It is illogical for PrintBoss to print to itself

Nancy
Administrator
Posts: 721
Is this a Windows 10 user? There is a feature in Windows 10, 'Let Windows Manage my Default Printer." If this is enabled, then when you print to PrintBoss 50 it becomes the default printer. For most accounting packages configured to print with PrintBoss, you do not want PrintBoss 50 to be the default printer. The feature is in Windows "Printers & Scanners". Turn it off, select a Default printer. Then go to PrintBoss. Choose the correct printer, and print again.
5 days ago
Topic:
Receiving error when printing - SDE Error: 700

Nancy
Administrator
Posts: 721
As noted, there is a DBF format error in the Work file. A PrintBoss document is comprised of 2 parts: DBF & SMT. Try deleting the user's Work file and print again. This will create a new Work file for that user.
8 days ago
Topic:
Receiving error when printing - SDE Error: 700

dsblendorio
Posts: 1
One of our clients is receiving the attached error when trying to print using PrintBoss. Any insight as to what the cause of this error would be most helpful in getting it resolved. A screenshot of the error is attached, the error code is below.

SDE Error: 700
DBF database format error
OS Error Code:0

Warning 131: Unable to open work database: Batch is being abandoned
15 days ago
Topic:
It is illogical for PrintBoss to print to itself

arpemp
Posts: 1
We're using Sage 300 Construction & Real Estate with PrintBoss configured on a server, version 6.02.6
When printing from within sage and seelect the "printboss 50" printer instance, it throws the error for only one user. Has anyone seen this issue before?
17 days ago
Topic:
multiple e-mail addresses

2t3m!
Posts: 2
Hello! We have the same issue. Plus, should we separate each email with ',' or ';'. and is it possible to enter a group of email, so this way even if I have 10 emails, the SMTP should grab all 10 emails?

Thanks for your help!
edited by 2t3m! on 5/29/2019
18 days ago
Topic:
Wrong attachment on Archived advice

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: Wrong attachment on Archived advice
We are working on a fix for a similar situation. If the client has a PrintBoss Software Support contract we could transfer a file to them for testing.
18 days ago
Topic:
Wrong attachment on Archived advice

tbarry@baass
Posts: 1
I have a client who prints/emails payroll advices through Sage 300. The client recently opened an archive of one advice that had the wrong pdf attachment. They believe the correct attachment was sent during the check run but this is a review of the archive several weeks later. Does this make sense or was there more likely an issue right from generation. Note: the attachment name and password are dynamically set during processing so the mismatch is obvious.
25 days ago
Topic:
Installing on 2nd Computer

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: Installing on 2nd Computer
Your PrintBoss license can be installed one time from the disk. Depending on where the original install was done, I'd like to clarify the two different scenarios.

1. PrintBoss was loaded on to one single PC for one user and now you want a second user. Here is what you do:


A. Copy the complete PrintBoss folder from the PC to a shared location. Most often this is a server.


B. From the new users PC, go to the PrintBoss folder, which is now on the server. Run setup.exe.
1. Run setup.exe "As Administrator"
2. Verify that the Home directory is the new location
3. Verify that the Install Type is "Workstation / Printer Driver Install"


C. Restart the print spooler service OR restart the PC.


D. Go to the original PC. Navigate to the PrintBoss folder now on the server.


E. Run setup.exe, 'As Administrator" and verifying that the Home directory is the new server location. The install type is "Workstation/Printer"


F. Test from both PCs


G. Delete the PrintBoss folder from the original PC.

2. PrintBoss was loaded on a server originally. (run PB32.exe and go to Help/About to verify where the PrintBoss folder resides.)


A. Log onto the new PC as Administrator.


B. Go to the PrintBoss folder, find setup.exe in the folder, and run as Administrator.


C. Choose Workstation/Printer driver install type. Continue to Finish.


D. Restart the print spooler service OR restart the PC.


For additional information please see http://www.wellspringsoftware.com/Support/DynamicSupport/Directory.aspx?search=Q1012


edited by Nancy on 5/21/2019
25 days ago
Topic:
Installing on 2nd Computer

JasIBuc
Posts: 1
I am attempting to install PB on for a 2nd user & computer using the disc. PB is currently set-up locally on the current users machine. When I insert the disc I am able to see the program running, but am unsuccessful getting beyond the welcome screen.

I have read in other posts that I need to copy the PB folder from the existing user's computer and save on the new computer. If I complete that should it then work or are more steps needed since it will be running on 2 separate machines.

Thank you in advance,
Jason
5/9/2019
Topic:
Highlighting shifts on pdf

DuraTech
Posts: 7
PrintBoss is shifting the highlighting of text to the right when sending a document through. Everything else appears to line up the same as on the original document. Is there a setting that can be changed to resolve this?
5/3/2019
Topic:
PB Ignores spooled jobs

JoeLabine
Posts: 11
Hi,
I'm using Enterprise version.


So yes option 2 does the job.
I have attached two screen shot of what need to be configured.

Thanks!
5/3/2019
Topic:
PB Ignores spooled jobs

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: PB Ignores spooled jobs
There are a couple of choices:
  • Which version of PrintBoss are you using? PrintBoss Standard only allows ‘Overwrite Existing File’ while Enterprise allows Append. That said, Standard should be appending the PDF file
  • Set PrintBoss to append within a certain number of seconds.

Our guess is suggestion 2 will fix it as long as the PDFs are created by PrintBoss.
You did not indicate if they are using the PrintBoss PDF or a different PDF writer.


Paula
edited by Nancy on 5/3/2019
5/3/2019
Topic:
PB Ignores spooled jobs

JoeLabine
Posts: 11
Hi,

In an automation process, we are printing many invoices from Sage 300 to print boss. We generate pdf. Pdf files are named with their invoice number. The thing is we are not necessarily printing batches, we can print many invoices from many batches which means all prints are different jobs.We made a simple test where there were 3 invoices to print. At the end of the process we only had 1 pdf instead of 3. We went in the PrintBoss 50 printer queue manager and set the printer on pause. Then we reprinted the 3 invoices. We can see that the 3 invoices get to the printing queue (see attached file). Once we were sure all our invoices were correctly sent to the printer we un-paused the printer, all lines disappeared from the queue, but again, only 1 pdf was printed by print boss. We finally made a last test, which was forcing a waiting time (sleep 20 seconds) between each invoices printed. This worked, at the end of the process we had 3 pdf. So clearly something is going wrong with the print boss printer when multiple jobs are sent in a short period of time.

Is this a known issue? Is there a settings in the driver that can fix this issue?


Thank you
edited by JoeLabine on 5/3/2019
5/2/2019
Topic:
PDF Printing

JoeLabine
Posts: 11
JoeLabine
Posts: 11
Topic: PDF Printing
So I guess I'll have to use two different PB forms, as mention in my original post.
Thanks for your time and help.
5/2/2019
Topic:
PDF Printing

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: PDF Printing
No, that is not possible.
5/2/2019
Topic:
PDF Printing

JoeLabine
Posts: 11
JoeLabine
Posts: 11
Topic: PDF Printing
Ok great this allows me to specify a destination for each copy. But I still struggle with the "confirm destination filename at runtime". How can I set it to true for copy 0 and false for copy 1?
5/1/2019
Topic:
error, when printing

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: error, when printing
Did you move PrintBoss to a new location? And did you run the Workstation\Printer Driver install from each user PC to the new location of PrintBoss?
5/1/2019
Topic:
PDF Printing

Nancy
Administrator
Posts: 721
Nancy
Administrator
Posts: 721
Topic: PDF Printing
Example:
PDF Tab Destination File Name use {PDFFile} as the variable.
Then Footer Objects:
#[C,3]Assign PDFFile, 'H:\Accounting\{YYYY-MM-DD} {Payee1} #{DocNo}'
#[C,4]Assign PDFFile, 'S:\Accounting\{YYYY-MM-DD} {Payee1} #{DocNo}'

Steve Babcock
4/30/2019
Topic:
PDF Printing

JoeLabine
Posts: 11
JoeLabine
Posts: 11
Topic: PDF Printing
Hi Nancy, thanks for your answer. Adding a copy and using #ProcessPage makes a lot of sens. But still, I don't understand how can I tell printboss to act in different way regarding the "PDF" tab. For what I understand the PDF tab manages pdf settings for the whole form regardless the copy number.


Is there a variable I can use to change the PDF settings?



Thanks!




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