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4 days ago
Topic:
New Computer

StaceyStahl
Posts: 6
StaceyStahl
Posts: 6
Topic: New Computer
I moved my entire Print Boss folder to the new computer but when I open the PB32 program, I get an error: Unable to write to PB32.ini and it says the program will restart.

How do I fix this?
6 days ago
Topic:
Printing cheques with PrintBoss Online

Mel Orecklin
Posts: 1
Can you provide instructions for printing cheques from QuickBooks Online (QBO) with PrintBoss Online (PBO). The installation instructions for PBO are clear, but I'm a little lost as to using the product.
12 days ago
Topic:
Change from local SMTP server to Office 365

Microfiche
Posts: 4
We recently migrated from Lotus Notes, running a SMTP server on premises, to Office 365.
When connecting to Office 365, our migration consultant had us simply replace the local email server IP address with
{our domain}.mail.protection.outlook.com - the same as we use for relaying our scanner and other emails.
However, we are finding this extremely slow - like 3-4 seconds per email?
Is that normal when emailing through Office 365?
Or should we try to set up using the SMTP server smtp.office365.com as detailed in the documentation?
edited by Microfiche on 1/3/2018
12/14/2017
Topic:
Won't Install

Nancy
Administrator
Posts: 660
Nancy
Administrator
Posts: 660
Topic: Won't Install
You need to update PrintBoss to the current version to work with Windows 10.
12/14/2017
Topic:
Won't Install

kat57
Posts: 2
kat57
Posts: 2
Topic: Won't Install
I get error message Unable to open file: C:\PrntBoss\ReqList\QB\QB Wallet.prq Error=3
Then several other errors that are similar, and finally at the end of all the errors, it says Print Boss installed successfully. But it didn't. I have new Windows 10 computer.....worked fine on my Windows 7.
12/8/2017
Topic:
Can't Perform "Open Private Store"

email submissions
Administrator
Posts: 164
Paul –

Previously, this error was only triggered when using 64 bit Outlook. 32 bit Outlook must be used with PrintBoss.


I’ve emailed you a zipped version of PrintBoss that you might want to try using to see if it helps with this error. It’s actually a previous version of PrintBoss (version 5.01.5). We’ve found that some users have had better success with some of the e-mail problems in newer versions.

That said, if the user is using Windows 10, there is a known issue between Outlook 2016 and Windows 10 when it comes to PrintBoss that unfortunately means that you may have to use SMTP or Office365 rather than Outlook directly, because we’ve been unable to find any solution to that issue to this point.
edited by email submissions on 12/8/2017
12/8/2017
Topic:
Can't Perform "Open Private Store"

email submissions
Administrator
Posts: 164
Hello,

Client recently began experiencing issues in PrintBoss as outlined below:

Usage:
Using PrintBoss to e-mail payroll advices from Sage 300 Premium 2016

Issue:
•On one workstation, first e-mail processes successfully, but subsequent e-mails give the following error message. (i.e. can only do one at a time)
Can't Perform "Open Private Store"
•I can make the error happen from the test Send E-mail function in PrintBoss (i.e. first one goes fine, trying to send a second test will produce the error).

Additional Notes:
•Was working fine since September, 2016. Issue is fairly recent.
•As outlined in this Wellspring forum post, I have verified the following:
•Microsoft Office 2016 32-bit
•MAPI assigned to Outlook (i.e. Outlook is the default mail client)

Attempted resolutions:
•Updated PrintBoss to latest v6.02.6
•Re-installed PrintBoss on the workstation.

Any ideas to resolve this error? I can arrange remote access to the problem workstation if needed…

Thanks,
Paul
12/5/2017
Topic:
Error when Printing from QB Online

Nancy
Administrator
Posts: 660
Nancy
Administrator
Posts: 660
Topic: Error when Printing from QB Online
Often this message pops up if you use BOTH QuickBooks Online and a desk top (or server) version of QuickBooks. This is because the PrintBoss bank code for QBO users is different than QuickBooks desktop users. QBO does not include the company name on the check document. So the bank code is 'incomplete' if the bank was originally set for QuickBooks desktop. A change to the Request List entry can eliminate the warning. If you have PrintBoss Enterprise, go to Options, Form\Bank Request List. Change the Bank for your check form to {ChkAcct}, deleting :{CompName}.
12/5/2017
Topic:
Error when Printing from QB Online

stick
Posts: 1
Yes, You are right and it is common error i have listened many times about this error from other people, I don`t know what is the solution of this error but i suggest you a website and that name is www.intuitquickbookssupport.net you can visit on this website and pick QuickBooks support phone number then you can call him directly for your all issues.
edited by stick on 12/5/2017
12/1/2017
Topic:
Euro Symbol on Euro Invoices, Quotes, etc

email submissions
Administrator
Posts: 164
From: Wellspring Support [mailto:support@wellspringsoftware.com]
Sent: December-01-17 11:57 AM
Subject: FW: PDF issue with PrintBoss export

  • Try Unicode to create the symbol. Our test using Unicode for the symbol worked.
  • Also you can set the PrintBoss Form\Settings tab to use Graphic Text. That should work as well.
  • 12/1/2017
    Topic:
    Euro Symbol on Euro Invoices, Quotes, etc

    email submissions
    Administrator
    Posts: 164
    Sent: Thursday, November 30, 2017 3:49 PM
    To: Wellspring Support <support@wellspringsoftware.com>
    Subject: PDF issue with PrintBoss export
    Client is exporting their OE forms. They use the Euro Symbol on Euro Invoices, Quotes, etc. On Screen it looks fine, but when it gets saved as PDF it shows as a U.

    they are using Arial, I tried couple other fonts, but no luck.

    What can I change so the currency symbol passes properly. the $ for Canadian and US works fine.
    I have attached a sample the U is at the bottom by the total should be the € symbol for Euro.
    12/1/2017
    Topic:
    Back Page Printing on 1st page only

    Brian
    Administrator
    Posts: 10
    Brian
    Administrator
    Posts: 10
    Topic: Back Page Printing on 1st page only
    The sample code below is just for Copy 1, meaning that any other copies will be set have the duplexing enabled, but they can have #ElseIf statements that could specify specific behavior for other specific copies as well.
    So something like this:

    #If [C,1]
    #Assign DuplexOn, 'N'
    #ElseIf [C,2]
    #Assign DuplexOn, 'Y'
    #ElseIf [C,3]
    #Assign DuplexOn, ‘N’
    #EndIf

    {DuplexEnabled{DuplexOn}}


    That would all be valid as well.
    11/27/2017
    Topic:
    Saving PDF copies to multiple locations

    trio-wh
    Posts: 3
    Yep, that was it! Thank you Paula. If you can update the original instructions below, I'm sure it would be helpful to someone else.
    11/27/2017
    Topic:
    Saving PDF copies to multiple locations

    paula
    Administrator
    Posts: 204
    paula
    Administrator
    Posts: 204
    Topic: Saving PDF copies to multiple locations
    On the Form Editor, Special Controls tab 'Preprocess' should be set to Special, and on the Settings tab 'Copies' should be set to Copies instead of Document. I suspect the latter is the issue.

    Paula
    11/27/2017
    Topic:
    Back Page Printing on 1st page only

    PatriciaB
    Posts: 3
    Nancy wrote:
    If someone wants to conditionally turn duplexing on or off on a per copy basis, this is how you can do it.

    In this example, Copy 0 (Original) will be a printed copy, and Copy 1 will be a PDF File. If the client wants the printed copy to print duplexed, but does NOT want the PDF file to print duplex (which typically results in extraneous or blank pages), this can be done with the following code in the Footer Objects:

    -----------------------------------------
    #If [C,1]
    #Assign DuplexOn, 'N'
    #Else
    #Assign DuplexOn, 'Y'
    #EndIf

    {DuplexEnabled{DuplexOn}}

    ------------------------------------------

    This last line is not a typo; there is no # sign in front of the line, because it's not a typical PB command, but it does have the effect of setting the DuplexEnabled variable on a per copy basis, which cannot be done by normal means. Simply assigning the DuplexEnabled variable in PB to Y or N with a copy condition will not have the intended effect.

    Example:

    #[C,1]Assign DuplexEnabled, 'N' | Does not work



    This script works with Copy 1 or else, will it work also if you condition the page number so a PDF file will have Page 1, back of page 1, page 2, page 3, etc?
    11/23/2017
    Topic:
    Saving PDF copies to multiple locations

    trio-wh
    Posts: 3
    Update: Both paths work; just not at the same time. I get the one designated as Copy1, but have to go into the work file to produce Copy2. If I reverse the copy1/copy2 paths, the new "copy1" is produced during printing - so it's not the path itself, but something about copy1/copy2.
    11/22/2017
    Topic:
    Saving PDF copies to multiple locations

    trio-wh
    Posts: 3
    Hi Nancy - I have not been able to get this to work following your example, trying to get PDFs in 2 different locations. Here's what I have:
    Preprocess = Yes.
    Copies = 2 (Original to the printer, plus 2 pdfs)
    PDF path on the PDF tab = {PDFCopies}
    Footer commands for each copy:
    #[Copy,1]Assign PDFCopies, ÷\\sageserver\general\BOL\{YYYY-M}\{DocRecip}\BOL {DocNo}-{##}.pdf÷
    #[Copy,2]Assign PDFCopies, ÷\\sageserver\accounting\DocuWarePDFs\AR-PrintBoss BOLs\BOL {DocNo}-{##}.pdf÷

    I am now getting Copy1 where I want it (yay!) but it does not seem to be producing copy 2. I tried changing that to a simpler path (H:\) but no luck.
    11/21/2017
    Topic:
    French Characters in Email Body

    SHunter
    Posts: 1
    I have been using PrintBoss successfully up until recently for sending out invoices generated in Sage 300 ERP. An email body is attached to the invoice via Footer Objects in PrintBoss "{PBDir}\EMail\Body\filename.html". Working in New Brunswick, our forms and emails are in a bilingual format. Recently, the french characters in the email body that is referenced in the Footer Objects, have begun to appear incorrectly (Note: all accents on Invoice which is generated in Crystal Reports continue to appear correctly). In PrintBoss generated email body, the accented letters such as é are now appearing as i, à is appearing as ` and words such as l'addresse now appear as l?addresse. All english words in the email body appear correctly. We are running PrintBoss Enterprise Version 6.01.3 and using Office 365 (Outlook) for pushing out the emails. Why would this product quit working for us? Is PrintBoss aware of any Microsoft Updates that may have caused this to start happening? Is PrintBoss compatible with Outlook 2016? Where do I go for help? I have been told it is an Outlook setting issue - if it is, can you tell me the correct settings for Outlook 2016?
    11/15/2017
    Topic:
    Back Page Printing on 1st page only

    Nancy
    Administrator
    Posts: 660
    Nancy
    Administrator
    Posts: 660
    Topic: Back Page Printing on 1st page only
    If someone wants to conditionally turn duplexing on or off on a per copy basis, this is how you can do it.

    In this example, Copy 0 (Original) will be a printed copy, and Copy 1 will be a PDF File. If the client wants the printed copy to print duplexed, but does NOT want the PDF file to print duplex (which typically results in extraneous or blank pages), this can be done with the following code in the Footer Objects:

    -----------------------------------------
    #If [C,1]
    #Assign DuplexOn, 'N'
    #Else
    #Assign DuplexOn, 'Y'
    #EndIf

    {DuplexEnabled{DuplexOn}}

    ------------------------------------------

    This last line is not a typo; there is no # sign in front of the line, because it's not a typical PB command, but it does have the effect of setting the DuplexEnabled variable on a per copy basis, which cannot be done by normal means. Simply assigning the DuplexEnabled variable in PB to Y or N with a copy condition will not have the intended effect.

    Example:

    #[C,1]Assign DuplexEnabled, 'N' | Does not work
    11/15/2017
    Topic:
    Check number did not print

    Nancy
    Administrator
    Posts: 660
    Nancy
    Administrator
    Posts: 660
    Topic: Check number did not print
    Are you printing a check batch from QuickBooks? Or are you printing hand checks from the PrintBoss Utility? And also, have you made any adjustments to the standard forms such as QB_CHK4 or QB_CHK4T?
    edited by Nancy on 11/15/2017




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