Printing
graphics printing black
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email submissions Administrator Posts: 173
7/13/2011
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Hi,
We have a client that is currently running PrintBoss with Business Vision to print invoices. While we had to make some tweaks to the crystal reports, we were able to get this running great. All users were on Windows XP, and they are forced to use the NT40 driver due to some incompatibility with BV and the PrintBoss 50 driver.
Recently, 1 user had to have his PC replaced, and it is now running Windows 7. He is forced to used to 50 driver, which is fine – everything prints properly. They also send invoices out via email, and this single Windows 7 PC seems to translate the graphics in the form as black. Everything prints ok, and it only seems to be the emailing that is an issue. I have also tested sending the same form view email through the designer, and again, it simply shows the image as all black. I have attached a copy of the invoice for you to review as well.
If you could take a look and offer any suggestions, then that would be great.
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