Printing
PrintBoss not responding to the print job sent
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Brian Administrator Posts: 24
4/11/2013
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BrianAdministrator Posts: 24
On occasion, PrintBoss users will find themselves in a situation where they have printed a batch of documents through the PrintBoss printer driver (usually PrintBoss 50), and the PrintBoss Master Application will launch, but nothing prints.
There are two common causes for this issue. Before calling technical support, please check the following two items:
1) In the Windows Printer list (often found under “Printers and Faxes” after pressing the Start button), check the Printer Properties for the PrintBoss 50 or PrintBoss NT40 driver. Select the “Ports” tab at the top of the dialog box, and make sure that the driver is set to use the NUL: port. If the port is set to LPT1:, it must be changed to the NUL: port for PrintBoss to function correctly.
2) In the PrintBoss Master Application Window, select Options -> PrintBoss Driver Settings. Under “Transfer File Settings”, there should be two drop-down boxes. Make sure that the first drop-down is set to the option that reads “{ComAppData\...\Transfer}” and the second drop-down is set to “{WinUserName}.” If the first drop-down is set to “C:\Transfer,” PrintBoss will occasionally have difficulty reading the transfer file, which results in the job being unable to be processed.
After checking both of these items and correcting them as necessary, try printing from the host accounting system again.
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Wellspring Software
Support Technician
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Brian Administrator Posts: 24
10/19/2020
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BrianAdministrator Posts: 24
nipatel wrote:
Thank you for your prompt reply Brian. Sorry, I may have not explained properly.
I do not want to merge all documents in one. Our accounting software sends job for multiple documents, I want all documents to be processed by PrintBoss as a separate documents. Currently its doing that but issue is it's skipping some documents in between. I see all documents one after another to the PrintBoss queue but not all get processed by PrintBoss.
Example. A job for 10 documents sent to PrintBoss 1,2,3,4...10. Then I only see documents processed 1,3,5,8,10 (some gets skipped)
The advice I gave below still applies to the situation you describe. What these settings do is allow PrintBoss to wait a certain amount of time before it processes a batch. These settings will allow PB to wait to allow all 10 print jobs to get through the PrintBoss 50 driver before it starts processing them. It will still process them according to your form settings, so by default it should treat them as separate documents unless your PDF settings are set otherwise.
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Wellspring Software
Support Technician
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