Work & Archive Files
documents not spooled in large batches
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email submissions Administrator Posts: 173
12/4/2013
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Sent: Wednesday, December 04, 2013 2:29 PM
To: Support@wellspringsoftware.com
Importance: High
Good afternoon support-
We are looking for any info/support you might be able to give us when we are using GP 2013 and PrintBoss.
Here is the issue: We are a fulfillment warehouse and we utilize your product to add custom logo’s to our packing slips depending on who the customer is. We have been using your product a couple years and it has been great. However we always have had issues (we thought personnel) when we had missing packing slips which resulted in items not shipping. However after much time and evaluation I have been able to see that the issue is actually in PrintBoss itself. When we run packing slips, the batches are very larger (anywhere from 100-400 documents at once). What we are noticing is that almost daily PrintBoss does not print about 10-15 packing slips. When I pull back up the batch in PrintBoss I can see that they documents are missing (usually in the middle of the run)- I then check GP and the system thinks they have already been printed.
So it appears that some documents are not being spooled- do you have suggestions on what we can do to fix and/or have you ever seen this issue in the past? With it being 4th quarter we are very busy and these missing slips are turning into a customer service nightmare.
Any help would be appreciated- thanks!
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