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Positive Pay Files

PositivePay files stopped saving to a mapped drive Messages in this topic - RSS

Nancy
Administrator
Posts: 741


7/10/2014
Nancy
Administrator
Posts: 741
We can't say what it might be, but something had to have changed on the system. Please call technical support so we can help trouble shoot this issue.
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Kathy
Posts: 3


6/26/2014
Kathy
Posts: 3
Our AP clerk has been successfully printing AP checks using PrintBoss for many months, with the Positive Pay file and log file saving to a network drive that is mapped on her machine. A month or more ago, the Positive Pay file and the Positive Pay log file stopped saving to the mapped network drive. They default to the drive on the PrintBoss server where the check file is dropped from our administrative system for PrintBoss to pick up.
The destination of the forms in PrintBoss has not changed
The AP clerk still can access the mapped drive from Windows on her machine. We know of no changes to her computer configuration.
Do you have any suggestions of how to fix this or where to look for the solution?
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