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| Technical Support |
Have a technical support question about your PrintBoss or LaserCheck program? Wellspring Software's highly respected support team is here to help in a variety of ways.
Technical Support Policies
Maximize your software investment by keeping that software up-to-date, effortlessly and cost-effectively. Maximize Wellspring Software's Technical Support offering by reading our
support policy.
Telephone Support
Whenever you need help with your PrintBoss or LaserCheck, you've got someone to call. We are open from 8:30 am - 5:00 pm Central Time, Monday through Friday.
Hours of support may vary occasionally due to downtime for system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
A support plan is required to speak with a technician. We offer our annual plan which includes any updates we post during the year. The annual plan also allows for unlimited number of calls to our highly qualified technicians.
We also offer a one-time incident option that allows for help on one specific issue. This does not include any updates to the software.
Forum Support
Wellspring Software Support operates this Forum Wellspring Forum
You may find the answer by searching on this forum, or after registering on the forum, you may leave your own question.
Email Support
Whenever you need help with your PrintBoss or LaserCheck, you've got someone to contact. As we always prioritize incoming calls, it may take up to 2 business days for us to respond to an email. If you have a critical question, please call our telephone support for assistance.
Please check out our
Questions to answer before contacting Technical Support.pdf
Support Documents
Our technical resource library (in tree form), provides online access to a wealth of information about our Products. This includes documentation for specific errors and Accounting Package updates. Search our
Support Documents now.
Live Technical Support (by phone support direction only)
Contact Wellspring Software at (636)527-6100. When directed by a support person, click on the Screen Sharing link below
to initiate an online support session. You will be prompted to run a connection
applet from TeamViewer GmbH that will allow your screen to be shared. You may end screen sharing at any time by canceling
the applet.
Start Screen Sharing
Other Resources
If you have a software dealer or consultant, he/she can generally help you with your technical issue. |
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