3/2/2018 Topic: Printing in RDP environment paula Administrator	Thank you, Mary! PrintBoss is literal with printers names. When someone is printing in an environment that uses session or redirected printers, the printer name typically changes with each login as the session number changes. This is why PrintBoss is generating a printer error. We have a Session Stripping solution in the Enterprise edition of PrintBoss, but not in Standard. As a result, the client will need to open PrintBoss and select the correct printer for the session before they print to PrintBoss. The alternative is upgrading to Enterprise so they can use the Session Stripping option.
5/11/2018 Topic: Office 365 speed when sending batch of documents paula Administrator	From: Wellspring Support Sent: Friday, May 11, 2018 5:22 PM Subject: RE: Email question Hi, There is nothing we can do to affect Office 365. We are aware that Office 365 authenticates each email as part of their security and that there is a limit of sending 30 emails per minute. One of our client’s was not getting near that speed, so they increased their RAM and that helped. Best Regards, Paula Manker
11/2/2018 Topic: Signatures and Hosted Terminal Server paula Administrator	There are 2 methods they can use. The traditional method is to map the local USB driver to the Terminal Server so the signature can be seen. However, some hosted servers do not allow that type of mapping as they are concerned with viruses. In this case, you will need to talk to Amazon. The second method is to create a mapped drive on the Amazon server and make it into secured signature drive. Use the operating system security to limit who has access to this folder. This method always works as long as you can control security. Best Regards, Paula Manker

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