11/13/2014 Topic: Timberline - printing Zero $ checks email submissions Administrator	Sent: Tuesday, November 11, 2014 7:21 PM To: support@wellspringsoftware.com Subject: Print Zero Checks I am using Timberline TL_AP5 for one of my clients. I would like to find out how to print zero checks. Meaning, overflow checks when there are too many invoices to fit on 1 check, timberline sends a zero check, or if I enter a credit memo and an invoice in the same amount and the net check of zero is created. The form is getting created as I can view it in the workfile, however, I cannot get Printboss to print the document. I also cannot find where in the software I could change that option to print zero documents. Your assistance would be greatly appreciated.
11/13/2014 Topic: Attachments for PRINTED documents email submissions Administrator	Sent: Wednesday, November 12, 2014 4:08 PM To: Support@wellspringsoftware.com Subject: Custom forms and Additional Attachments Hello, I am looking at designing a form that will review the items on an invoice and attach MSDS sheets for any of the items that may require one. I know that we can email additional attachments with the enterprise version of Printboss, but I am stuck about how to accomplish this for invoices that will be printed instead. Is there any equivalent function for printed documents to ‘#Assign EmailAttachments’ so that additional pages could be printed with the invoice in the same way documents are appended to email attachments? Am I stuck converting the MSDS PDF files to images and building some logic to enable/disable as many extra copies as the invoice requires MSDS sheets? Hopefully there is a better way, and I’d appreciate any thoughts you might have on the topic! Thanks,
11/17/2014 Topic: Google Mail/GMail question email submissions Administrator	Sent: Friday, November 14, 2014 4:32 PM To: Technical Support Subject: Re: Issue with printboss Installed the most recent update, and it still has the same errors. Anything else that I can check. I have double checked all the settings that you sent me in Printboss and the email account, and all are correct. thank edited by Nancy on 11/17/2014
12/11/2014 Topic: Embedding -vs- Referencing Graphics email submissions Administrator	Sent: Monday, November 24, 2014 11:34 AM To: Paula Manker Subject: Embedding -vs- Referencing Graphics Hello Paula, Hope all is well with you and that you are looking forward to Thanksgiving! You were dealing with Rob here at our office regarding a memory issue when trying to print a Crystal report with PrintBoss. You and Rob discussed moving the graphic out of the Crystal report and into the PrintBoss Form file. I was wondering which was better: to reference the graphic in the form file or embedding the graphic into the form file? Is one way quicker than the other? What are the pros and cons of these methods?
12/11/2014 Topic: fax number format for FAX Service email submissions Administrator	Sent: Thursday, December 11, 2014 10:20 AM To: Paula Manker Subject: quick question... Hi, Paula, I can't believe no one has ever asked me this one before… if you are using the fax service through PrintBoss, do you need to put the 1 at the beginning of the number in Accpac? Will it fax properly without the 1 as part of the number? Thanks!
1/15/2015 Topic: Custom Crystal files email submissions Administrator	Sent: Thursday, January 15, 2015 11:13 AM To: Support@WellspringSoftware.com Hi I am testing a trial version of the latest version of print boss. I open a Crystal file with VB.Net and need to print the report to Printboss for proper redistribution. If I print the same crystal from our accounting package it works. But when I send the print job through the Custom Coded application, printboss does not even acknowledge the print job.’ Is this normal?
1/22/2015 Topic: Printing French Cheques email submissions Administrator	Sent: Wednesday, January 07, 2015 2:09 PM To: Support@WellspringSoftware.com Hi, Our customer would like to print cheques in English and French within the same batch. The vendors have been clearly identified on the vendor master file what language to use on the cheque. The customer is using ACCPAC v2012 and the latest version of Printboss. Is there a recommended procedure to do this with PrintBoss? Do you have any French Printboss templates? Your help is appreciated.
1/22/2015 Topic: Printing pages of a document to different trays email submissions Administrator	Sent: Thursday, January 08, 2015 8:37 AM To: Support@wellspringsoftware.com Subject: Different tray output by page? Hi, I work with one of your clients, Merola Sales Company, and they had a request to output a report on different trays per page. To clarify, the first page would always go to Tray1 for example and all the other pages go to Tray 2. Is this something we can do with PrintBoss? Thanks
2/9/2015 Topic: Signature Key on Server email submissions Administrator	Sent: Thursday, February 05, 2015 12:01 PM To: support@wellspringsoftware.com Subject: PrintBoss Signature Key on Server We are interested in placing the signature key file that currently resides on a USB drive, onto our server, so that we eliminate some connection issues we are having. Paula has said that Wellspring can help us with this task, however, I need to be able to provide security details to my Finance directors so that they are comfortable with the new setup. Please let me know what changes will be made to the server and to security settings so that our Finance team will know that the signature key file will be in a secure location. We will need to pass this information onto our internal audit team as well, so the more details the better. Thanks
2/10/2015 Topic: Assign Multi-line EmailBody email submissions Administrator	Sent: Monday, February 09, 2015 6:22 PM To: support@WellspringSoftware.com Subject: Assign Multi-line EmailBody Hello, I am attempting to set the Email Body on a PrintBoss form using the #Assign EmailBody command. However I am trying to enter a multi-line body and it is only printing the first line. Can you assist? Thanks,
2/12/2015 Topic: Multiple Users and Printshare Program email submissions Administrator	Sent: Wednesday, February 11, 2015 12:39 PM To: printboss@wellspringsoftware.com Subject: Multiple computers Importance: High Good afternoon, We have a client we work with in Virginia and we print checks through a printshare program to a printer up there. At my firm there are three people who work on the account, so any one of them may need to print checks. How is the software handled in this situation. Do I have to have three licenses for $150 a piece? Thanks
2/12/2015 Topic: Duplexing multiple page documents. email submissions Administrator	The client prints batches of Statements. Several customers have overflow pages. To save paper, they would like to print duplex. However, the printer treats all pages as duplex instead of only duplexing those with the same DocNo.
2/12/2015 Topic: Unknown format for PDF attachment email submissions Administrator	Hello, When printing to PrintBoss and emailing information sometimes the attachment comes through as PDF and other times as unknown format. This is very upsetting to our customers and suppliers. Not sure if there is a fix for this. Thank you,
2/19/2015 Topic: printing from a remote computers email submissions Administrator	Sent: Tuesday, October 14, 2014 11:04 AM To: Support@wellspringsoftware.com Subject: print drivers We are trying to print checks from a remote computer thru GoToMyPC. I can print directly to the printer, but not thru Print Boss. GoToMyPC says we need the print drivers. Thank you edited by paula on 2/19/2015
2/19/2015 Topic: printing from a remote computers email submissions Administrator	Sent: Tuesday, October 14, 2014 3:59 PM To: Paula Manker Subject: RE: print drivers Can you recommend another remote access company to use? Thank you
2/20/2015 Topic: Printboss not starting automatically email submissions Administrator	Sent: Wednesday, February 18, 2015 11:32 AM To: 'Support@wellspringsoftware.com' Subject: Printboss not starting automatically Client prints to printboss – it appears nothing happens. If you open printboss then the you see the normal window(s) flashing by and the cheque prints. Client PC is Windows 7 Pro SP1 – Printboss version info below.
2/26/2015 Topic: Error Message: Can't perform "Open Private Store" email submissions Administrator	Sent: Monday, February 02, 2015 3:44 PM To: support@wellspringsoftware.com Hi Support, One of my clients is having an issue when they try and email out a credit note. The issue also happens when we try and send a test email. Please assist and let me know if you need any more information. [Error Message: Can't perform "Open Private Store"] Kindly,
3/12/2015 Topic: HTML, E-mail Body and PrintBoss Forms email submissions Administrator	Sent: Wednesday, March 11, 2015 1:43 PM Hello, Could you call me to clarify what can be done in terms of email body with PrintBoss? So far we configured the body globally in Printboss email Setting or in the ini file by user, because our clients want html pages with several logos. But we have a situation where we need 2 different body messages for 2 different forms, and I would like to avoid giving him the procedure where he has to change the settings each time. If I put #Assign EmailSubject and #Assign EmailBody in the form, I understand it should overwrite the html in the Email Setting; can I still put a logo and some formatting? What are the options there? Thank & regards, edited by paula on 3/12/2015
3/12/2015 Topic: Troubleshooting ACH Payee List email submissions Administrator	Sent: Tuesday, March 10, 2015 1:03 PM To: support@wellspringsoftware.com Hello .. I’m using Print Boss at a client site to create an ACH file, and a positive pay file. This is working flawlessly, until a few weeks ago, when one of the ACH people on the payee list stopped getting an ACH and began receiving a regular check. Can you point me a direction to troubleshoot the issue? I’ve looked at the vendor email and vendor name .. Regards,
3/12/2015 Topic: Troubleshooting ACH Payee List email submissions Administrator	To: Technical Support Thanks, but the vendor is active and is marked with ACH. Any other suggestions? Regards,

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